How much is shipping? Orders over $50 now qualify for free express shipping! For orders under $50 we have a flat $10 shipping rate. You can read more on our shipping page here.
How do I pay? Which payment methods do you accept? After finalising your order, you can elect to pay with credit card, debit card, via bank transfer or with through PayPal. We also offer Afterpay so you can buy now, pay later - interest free!
Are your lipsticks vegan friendly? Yes! They contain no animal products and they are not tested on animals. We only retail in Australia. Our lipsticks are now exclusively made in Australia (Whipped Matte Formula & Satin Luxe Formula lipsticks) and we use a palm oil derivative that is RSPO certified sustainable (http://www.rspo.org/certification).
What is the difference between vegan lipsticks and regular lipsticks? Many lipsticks on the market contain animal byproducts such as beeswax, lanolin and carmine. Our products contain no beeswax, no carmine, no lanolin or any other animal products.
Are your lipsticks tested on animals? Absolutely not. None of our products or ingredients are tested on animals by us or by anyone on our behalf. We are against animal testing.
Why are your lipsticks so special? Our lipsticks are made in Melbourne with love, are proudly vegan, cruelty-free, and are deliciously fruity fragranced! Our lipsticks are also affordable for a professional quality product, used by makeup artists and beauty salons all over Australia.
Do you manufacture the lipsticks yourself? We work with a leading cosmetics contract manufacturer in Australia to produce our lipsticks to ensure that our products are of the highest quality and meet all standards.
Are you affiliated with a larger parent company? Nope! Shanghai Suzy is independently owned and operated.
Where did the name Shanghai Suzy come from? All of the colours are named after friends of Shanghai Suzy owner Jo (Miss Cassandra, Miss Tanielle etc) and one of her gorgeous friends is called Suzy and she’s from Shanghai, so she named the brand after her!
How do I look after my Shanghai Suzy lipsticks? Lipsticks are susceptible to heat. If exposed to heat above 48 degrees (for instance, in a parked car where temps can be over 75 degrees on hot days), the lipsticks can melt slightly and are more likely to snap/break. Try to keep your lipsticks out of steamy bathrooms and hot cars. If lipsticks are exposed to heat we recommend placing them in the fridge to help re-set the formula. Or you can keep them in the fridge during Summer/permanently to make them last even longer!